Description

Why Attend

Building the high performing team takes time and effort. But above all, it requires an understanding of the dynamics of high performing teams. This programme helps managers and leaders understand what high performing teams do and how they do it. It focuses on enabling managers to see their teams from different perspectives, allowing them to adapt their styles to maximise team outputs. A core theme is the need for managers of teams to ‘hold up the mirror’ to themselves and to see themselves as a leader of people, to reflect on how others see them and to modify their style accordingly.

Training objectives

This programme will help managers/team leaders:

• Analyse the constituents of a ‘high performing’ team
• Apply essential influencing techniques
• Use a range of communication techniques to support effective teamwork
• Create and articulate team vision
• Generate common values
• Assess team effectiveness and take/recommend the appropriate actions
• Make more efficient use of team time
• Understand and agree on techniques to manage conflict
• Define and implement team meeting protocols that will facilitate team effectiveness
• Use the Prime Focus model to create the environment and framework for a high performing team
• Draft your team strategy to take them to the next level

Target Audience

This programme is designed specifically for those who are managing teams, whether in a line- or a project-management context.

Training Methodology

This workshop uses a stimulating mix of theory-based instructional sessions, discussions and exercises to explore best practice. Personal experiences of successful and less successful teams are shared in order to help develop workable personal action plans for improved team performance. The focus throughout the workshop is on creating awareness of team dynamics, developing attitudes and beliefs and embedding newly acquired skills and behaviours as habits. It is highly interactive, very powerful – and great fun!

Course outline

Welcome and introduction

• Participants are welcomed to the programme and invited to share their personal objectives and people challenges
• Participants are given an action plan template to complete throughout the workshop

Your team

• The concept of ‘positive intention’
• The difference between a team and a high performing team
• Assess your team effectiveness
• What is your ‘interference’?

The team environment

• Setting the scene
• Building rapport
• Active listening
• Team goals and role profiling

Your style

• Tuckman model of team stages – how do you manage each stage?
• Team standards and goals
• Your team visions

Effective team meetings

• Influencing in team meetings
• How to make them interesting and relevant
• The pure role of the chair

Effective communication techniques

• Giving and receiving feedback
• Your communication styles
• How to adapt, pace and lead to build rapport
• The Mehrabian theory of communication

How to manage conflict

• What is conflict?
• What is your default conflict approach?
• Tools and tips for managing conflict
• Practice sessions

Team skills

• Undertake a team skills analysis
• Types of team member
• Motivating team members
• Reframing situations

Setting your strategy

• Seeing the bigger picture
• The Prime Focus Model
• Your strategy for success
• Articulating your strategy